ANSWERS TO YOUR QUESTIONS

ORDERS AND RETURNS

How do I place an order?

You can choose your favorite products and add them to your cart. Click on the cart icon on the top right section of the website and checkout. Add your shipping and payment details and confirm. BOOM! Your order is placed. Leave the rest to us.

Do I need an account to place the order?

You can place your order as a guest without creating an account on our site. However, we highly recommend you to have an account with us to ensure a hassle free future purchase and to be updated with our latest products. It makes you a part of our family tree and we would keep you treasured in our hearts forever.

How do I track my order?

You can track the status of your order once your order is placed. You will receive a text message and a mail with the tracking ID to your given contact number and E-mail once your order is shipped.

Whom should I contact if I have any queries?

If you have a question, we have an answer. How to reach us? Your options are:

• DM us on our Instagram page ‘thealohomorastore’
• Just drop us a mail at ‘care@alohastore.in

 

How can I cancel of modify my order?

We do not accept cancellation or order modifications once the order is shipped. If you would like to cancel/modify before the order is shipped you can reach out to us. Your options are:

• DM us on our Instagram page ‘thealohomorastore’
• Just drop us a mail at ‘care@alohastore.in

We will get back to you at the earliest. Mention your order ID to help us resolve your query faster.

PAYMENT INFORMATION

What payment methods are accepted?

We have tied up with Payu money, Razorpay and Sezzle for safe and secure payments. We accept debit cards and major credit cards: Visa, MasterCard, Maestro etc. We also accept UPI payments and wallet payment.

Will the payment be safe and secure?

We have tied up with Payu money/Razorpay/Sezzle for safe and secure payments. We make sure all your payments and account details are safe.

SHIPPING INFORMATION

What shipping methods are available?

We have tied up with ShipRocket to ensure a quick and reliable delivery of your order. ShipRocket is a leading e-commerce logistic provider integrated with 17 courier partners and servicing 26000+ pin codes. Once you place the order, the best logistic partner suitable for your delivery location is chosen and the order will be sent out. We might also provide a same day delivery option but this is subject to availability of courier partner.

Do you ship Internationally?

Yes, we do ship internationally on conditional basis. Please do check with us once before placing an international order. The shipping fee will be an additional charge in such cases and a confirmation from your end is mandatory before we ship out your order.

How long will it take to get my package?

We ship your order in 1-2 days from the date of order, subject to availability. Standard shipping would take a maximum of 5-7 days to reach you. You will be provided with an expected date of delivery once the order is shipped out. If your questions remain unanswered then reach out to us and we will get back to you lightning fast!